Frequently Asked Questions

Orders & Shipping

How long does shipping take?
Standard shipping typically takes 7-14 business days most of the time, depending on your location unless there are unexpected freight delays that may take around 21 business days. Expedited options are available at checkout.

Do you offer international shipping?
Currently, we ship within Australia. We’re working on expanding—stay tuned for international shipping!

How can I track my order?
Once your order is shipped, you’ll receive an email with a tracking number and link so you can follow your delivery in real time.

What if I entered the wrong shipping address?
Please contact us immediately at dogcollarsandmore_4@proton.me. If your order hasn’t shipped yet, we’ll do our best to update it.

Products & Stock

How do I choose the right size for my pet?
Each product page includes a size chart with measurement instructions. We recommend measuring your pet before ordering for the best fit.

Are your products safe for all breeds and sizes?
Yes! We carry items for small, medium, and large dogs and sometimes cats. Please refer to individual product descriptions for size and breed recommendations.

Do you restock sold-out items?
We regularly restock popular items. You can sign up for restock alerts on the product page or join our email list for updates.

Payments & Returns

What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options.

Can I cancel or change my order?
You can cancel or modify your order within 1 hour of purchase. Please contact us as soon as possible for assistance.

What is your return policy?
Please refer to our return policy at the bottom of our page.

Customer Support

How can I contact customer service?
You can reach our support team at dogcollarsandmore_4@proton.me or via our Contact Us page. We aim to reply within 12-24 hours.

Do you offer product recommendations?
Yes! Let us know your pet’s size, breed, and needs, and we’ll happily suggest the right gear or accessories for your dog.

Promotions & Subscriptions

How do I get notified about sales or discounts?
Subscribe to our email list for early access to sales, product launches, and exclusive promotions.

Thank you for shopping with us today!